Recommendations for Client Care around Salons

Recommendations for Client Care around Salons


Market research information has been analyzed from not one but two main resources:

  1. Secondary Data- i. e. Newspapers, publications together with internet options.
  2. Primary Research- data during this research was obtained from the main surveys which have been undertaken inside a Barnfield College Hairdressing and Beauty Salons as well as in the Reception Area inside November and even December last year and had been handed out towards clients before and after the cures. Three groups were shaped to prepare typically the questionnaires in the following a few subjects:
  • Office reception.
  • After treatment.
  • New Product Progress in Male Grooming and also Anti-Ageing Solutions and Merchandise.



“Front desk operations can make or perhaps break the actual salon business” (Barham, 1991, p. 21). The role of spa receptionist is important as the receptionist embodies your entire salon, it has the personnel and their professional abilities. The main task of the receptionist is a soft running with the beauty salon (Barham, 1999).

Typically the reception region of any venture such as a resort, a hairdressing salon, your beauty cure salon, a collection of workplaces, even a clinic can be considered as being the first unique point associated with contact with the provider. One book definition of wedding party is “the receiving or simply welcoming associated with persons seeing that visitors that used to be or ceremoniously”. In the framework of enterprise, however , office reception needs to be rather more than just currently being courteous for you to clients, replying to enquiries or possibly booking interviews. Ideally, venue regulates in addition to controls entry to the next period in a action. The hairdressing or attractiveness therapy operative will perform the practical work but the service commences and ends in the reception (Masters, 1988).

Almost all ladies appreciate the luxury of personal interest in a pleasant atmosphere. And then the first position of contact either privately or by just telephone will likely be receptionist thus the step to an initial inquiry and the graphic presented then must be within the highest stage or the consultation may not be booked. The answer to the enquiry should convince the client that will she could reasonably be prepared to get the support she desires, and the photo presented must be one of functionality and enthusiasm.

If the enquiry is by phone number, then the complete image would be an aural one. Therefore , tone of voice, manner of speaking together with clarity data are paramount. The conclusion from the conversation is additionally important and ought to indicate that the enquiry and also the subsequent reserving are desired and preferred.

Enquiry and/or reservation in the flesh at office reception also will require tone of voice, manner of speaking plus clarity associated with, but because it is also vision it moves other complications which include the style and deportment of the receptionist and the appearance presented by means of other customers of staff who could be in wedding celebration at that time, as well as decor, tidiness and convenience of the wedding party room retrieve balls that indefinable thing often known as social ambiance.

When any sort of client or perhaps potential shopper enters wedding she should receive immediate consideration or at least recognition of the presence. Complaintant should never stand in reception on her behalf appointment a flash longer compared with is utterly crucial and when that is inevitable she should be manufactured as relaxing as possible together with kept informed of the status. A client’s progress through the various functions in the salon should be secure and supported by an noticeable desire about the member of staff with her well-being in addition to satisfaction. Every single client need to feel that the personal customized is greatly regarded and that nancy a significant part of the salon company life. The buyer does not just buy a elegance treatment still a complete assistance which needs to be fully nourishing to that buyer. And even when the service is certainly satisfactorily carried out and the clientele is completely happy with the outcome, all is simply not yet over because the girl still has to once more as a result of reception together with departure have to be just as with care managed seeing that arrival. Service plan must continue on until the occasion the client would make her termination through the house which has been reflectively opened on her behalf by the receptionist. The receptionist should know what precisely has been finished the client and it should provide a appropriate remark of approval together with the result. Often times, if the purchaser has just expended quite a bit of income on a provider intended to enhance her appearance she will appreciate the effects being noticed (Masters, 1988).

Therefore, to sum up the above, an ideal beauty salon party should stumble through client’s appearance in the waiting around area since comfortable and enjoyable as you can because the parlor will never have a second opportunity to make a first sight. This includes using enough current beauty and fashion linked magazines just for both women and men, enjoying a relaxing and light music and if the consumer is to invest a bit of a amount of time in a longing room after that offering the refreshment or even cup with herbal green tea to make the client’s stay presently there as relaxing as possible. As well as alternatively, if the lounge is certainly pleasant and even relaxing, buyers may remain to relax soon after treatment or simply arrive beginning and enjoy flicking through a shiny magazine do some simple refreshment. One other extremely important position is clients’ confidentiality of which must be managed at all times and receptionist is accountable to any information to fail to be duplicated or offered in any application form to any person, in person or higher the phone (Barham, 1992).

When data were being analysed as per 27 questionnaires taken in Barnfield College Hairdressing Salon in addition to Spa Wedding celebration area, that it was found that most clients that have visited the college salon were definitely overall happy with the longing area plus reception in general: 26 these people were welcomed and also the same sum of people located receptionist pleasant and beneficial. The majority of customers found the device booking support excellent and even said that the device was solved promptly (17 and fourteen respectively). However 13 men and women did not solution the issue if they had to attend for their dialogue, 9 men and women confirmed they can did not wait around at all and only small group explained that they had you could have from 1-2 minutes as much as 5 minutes (2 and 2 people respectively).

There are not any hot products and/or refreshments offered inside Barnfield hair salon / spa waiting field therefore we tend to decided to find out whether clients were made ready to pay for their valuable drinks along with would try a tea and coffee spend machine if there was one and found that 9 buyers responded favorably, 1 man or woman said “maybe” and one other client recommended having natural and organic alternatives. Nevertheless 14 clients said that they’d not pay money for their refreshments and only two people pushed aside the subject.

Despite the fact that 18 people detailed the environment within the reception vicinity as “excellent” and only 6 people found the idea “average”, almost eight people reflected that there is a room for refurbishment in the wedding celebration service (1 client) and the waiting area (7 clients) and suggested that there could be some ones available, and even booking services could be advanced and some people complained about the warmth in the reception and stated that it is very cold within the waiting area at this time belonging to the year.

On top of that, 14 for Barnfield clientele confirmed there was several reading components of their noticing but on the lookout for clients disagreed with that in addition to said that clearly there was not anything to learn to read or they were doing not like the exact offered browsing matter. Any time asked about the payment alternatives 12 persons would prefer shelling out by capital, 10 might possibly be more comfortable using paying through card in support of 3 clients were pleased about both solutions.

Further investigation of clients’ comments says people can love visiting Barnfield just for treatments in addition to complement with prices and even professionalism, friendliness and useful assistance of the receptionists, although one or two clients advised that there could possibly be some subdued music performing in the office reception area, some other reading product like current hairstyles magazines and noted the appointments’ booking alternatives, i. at the. chance to arrange a few trips at once purchasing a set of cures or reservation at the venue desk generally, because it thinks rushed since queue varieties very quickly if only one receptionist is present. Additionally several consumers complained regarding the reception and waiting region being notably cold.